| Frequently Asked Questions |
Q: I want to register on race day. What do I do?
A: The registration fee is $45 for an adult or $25 for those under 16. Please bring cash (exact change preferred) or a check and be prepared to get in line to register. No credit cards will be accepted.
Q: I have registered on-line and I have my confirmation...but I don't have my race bib number. What do I do?
A: Bring your confirmation and photo ID to the Will Call tables at Justin Herman Plaza (behind the Hyatt Regency Embarcadero, where Market Street meets the Embarcadero) on Saturday, October 4th from 11:00am to 3:00pm or on race morning, Sunday, October 5th, 7:15am and 8:45am, and we'll issue your race bib number for timing and listing in the results. If you have your confirmation with you and we can't find you in our pre-registered lists, we'll most likely issue you another race bib number.
Q: I have registered on-line but I don't have my confirmation ... and I've lost my race bib number. What do I do?
A: If you've registered and didn't receive or have lost your race bib number, come to the Will Call tables at Justin Herman Plaza on Saturday, October 4th from 11:00am to 3:00pm or on race morning, Sunday, October 5th, 7:15am to 8:45am. Your old number will be disqualified and a new race bib number will be issued.
If you did not bring your confirmation and we do not have you in our lists, that means we do not have proof of your registration. You will then have to register and pay the $45 (or $25) in cash or by check (no credit cards will be accepted).
Q: I thought I registered on-line but I didn't receive an e-mailed confirmation nor do I have proof that I have registered.
A: Your entry may not have gone through or been processed. Go to the Will Call tables and we will check our lists. If we do not find your name, you will have to register and pay the $45 (or $25) by cash or by check (no credit cards will be accepted).
Q: I've sent in my check and registration but didn't get any confirmation or my race bib number. What do I do?
A: We'll check our lists at our Will Call tables. If you have your cancelled check/proof with you and we do not have you in our lists, we will still give you a race bib number.
If you did not bring any proof and we do not have you in our lists, you will have to register and pay the $45 (or $25) in cash or by check (no credit cards will be accepted).
Q: How do I get my t-shirt?
A: After you cross the finish line, make your way to the t-shirts tables. A volunteer will hand you one and mark your bib to show that you have received your t-shirt.
Q: I have registered but I can't attend. How do I get my t-shirt?
A: Please send your entire, unmarked race bib number along with $4 to cover postage and handling and we will mail your t-shirt to you. Send to: Bridge to Bridge T-Shirt, c/o 55 Hawthorne Street, Suite 1100, San Francisco, CA 94105-3914. Please make checks payable to 'Bridge Run' and remember to include your t-shirt size.
Q: Where do I park at the start?
A: Participants can park in any of the Embarcadero Center garages for a special fee of $10; you will need to give your race bib number to the attendant on the way out. If you decide to park on the streets near Justin Herman Plaza, please check the meters carefully for restrictions. Garages open at 5am but cars cannot get out until 8am. Runners utilizing the discount do not have to be out by a certain time.
Q: Will there be a bag check or sweats check at the start for my clothes?
A: Yes, there will be a clearly-marked "SWEATS" check-in area near the foot of Market Street and the volunteers there will put your sweats in a bag, mark it with your race number and will have it ready for you at the finish. You can also choose to "be green" and bring your own reusable bag pre-marked with your bib number. The sweats truck will be at the start until 8:40am or so. DO NOT CHECK ANY VALUABLES - WE ARE NOT RESPONSIBLE FOR LOST ITEMS.
Q: I'm team captain for several individuals representing our company. We are curious as to the arrangement of the runners at the starting line. Specifically, we would like to know if we may register in a leading or elite group to be at the front of the pack, or if we must simply show up early to reserve a space?
A: We encourage group/team participation and we definitely want to support your team goals. There is no special registration process for elite runners or elite teams. Each of your members should just register online individually. At the starting line, we’ll be asking runners to line up by pace; the ideal race start has ‘5 min./mile’ pace runners up front, 6 min./mile behind them, etc. If you are all planning to run as a group at the same pace, let us know the size of your group and average pace, and we'll see what we can do to accommodate you.
Q: After the concert, how do I get from the finish back to the start?
A: We will have a number of shuttle buses which will take you back to the Embarcadero Center and they will run until all participants have returned to the start.
Q: Can I bring my dog? How about my baby stroller?
A: For the safety of your pet and that of the participants, we ask that you leave dogs at home. Jogging strollers are permitted and no, you won't have to pay for your children in those strollers.
Q: If I am not a registered runner and would like to buy Bridge Run
t-shirt, how do I do so?
A: Please write a check to "Bridge Run" for $20 and send to: Bridge to Bridge T-Shirts, c/o 55 Hawthorne
Street, Suite 1100, San Francisco, CA 94105. Make sure you include a note with your return address
and t-shirt size.
Q: How do I get a Bridge Run poster?
A: We will not mail posters, but you can stop by our offices at 55 Hawthorne Street, 11th Floor, San Francisco, CA 94105 and pick one up for FREE. Office hours are 8:30 a.m. to 5:30 p.m. Monday through Friday.